Returns & refunds

14-day returns

You can change your mind within 14 days of receiving your order. Let us know through our contact page, then send the boxes back within 14 days of telling us.

For hygiene reasons, boxes need to be unopened and sealed to be returned. Once a patch sheet has been opened it can't be resold, so opened boxes can't be returned unless they're faulty.

Faulty or wrong items

If something arrives faulty, damaged or wrong, tell us with your order number and a photo if you can. We'll replace it or refund you and cover the return cost.

Refunds

Refunds go back to the way you paid. For cash on delivery orders we'll arrange the refund with you directly.

None of this affects your legal rights as a consumer.